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JV
JULIUS V

1 reviews | Active since Feb 2019

18 Feb 2019, 11:51

SHOULD HAVE GONE FOR A IPHONE!!! Samsung sucks!

I have a contract with MTN for the last 6 months for a NOTE 8. Last week Friday my Note 8 stopped working, wont switch on, wont charge and the Technicians said that they have to give me a new phone. MTN Can't give me a Note 8 because they are not in circulation anymore. Now I have to pay R200 more per month for a Note 9 or settle for a Samsung A 9... How can this be fair.

0
Replies (6)
Samsung South Africa
Samsung South Africa's reply18 Feb 2019, 11:52
Official
Good day Julius

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply18 Feb 2019, 11:58
Official
Good day Julius

Herewith your reference number:    

***
  
Regards,
SamsungSA:^LZ
JV
JULIUS V's update19 Feb 2019, 11:01
Reviewer Update
Still nothing..... I have been without a phone for 9 days....
JV
JULIUS V's update19 Feb 2019, 15:36
Reviewer Update
STILL NOTHING!
JV
JULIUS V's update19 Feb 2019, 16:29
Reviewer Update
I really need a phone! I cant do anything without a cellphone! I have been without a phone for 9 days and I have been patient now I keep waiting and waiting and waiting!
JV
JULIUS V's update20 Feb 2019, 07:13
Reviewer Update
Still nothing!