AP
Anthony P
1 reviews | Active since Mar 2023
28 Feb 2025, 20:04
Shoddy service provider Samsung reign over
I requested my phones to be returned because i am entitled to a cooling of period, Samsung is hiding, i need to post this as evidence when i take them to court
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Replies (2)
Samsung South Africa's replyOfficial
28 Feb 2025, 20:06Good day Anthony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply28 Feb 2025, 20:06
Official
Good day Anthony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
AP
Anthony P's updateReviewer Update
06 Mar 2025, 05:52Samsung assigned one of their top consultants to address this matter on my behalf. The consultant contacted me and advised that, in order to be eligible for the promotion, I was required to watch a video released sometime in January. I inquired where this requirement was stipulated in the terms and conditions governing the promotion, as Samsung had previously provided me with a copy. Upon review, I confirmed that no such requirement was stated.
Despite this, the consultant insisted that watching the video was mandatory, regardless of the terms and conditions. I pointed out that imposing such a requirement constituted a unilateral modification of the terms and conditions. To illustrate the arbitrary nature of this approach, I remarked that Samsung could just as well introduce an additional requirement that participants must travel to Samsung’s headquarters in South Korea to qualify. The consultant, however, remained adamant that watching the video was necessary and asserted that the terms and conditions were not relevant.
This exchange raises concerns regarding the competency of Samsung’s representatives, as it appears they are unwilling or unable to engage in reasonable discussion based on the established contractual terms.
AP
Anthony P's update06 Mar 2025, 05:52
Reviewer Update
Samsung assigned one of their top consultants to address this matter on my behalf. The consultant contacted me and advised that, in order to be eligible for the promotion, I was required to watch a video released sometime in January. I inquired where this requirement was stipulated in the terms and conditions governing the promotion, as Samsung had previously provided me with a copy. Upon review, I confirmed that no such requirement was stated.
Despite this, the consultant insisted that watching the video was mandatory, regardless of the terms and conditions. I pointed out that imposing such a requirement constituted a unilateral modification of the terms and conditions. To illustrate the arbitrary nature of this approach, I remarked that Samsung could just as well introduce an additional requirement that participants must travel to Samsung’s headquarters in South Korea to qualify. The consultant, however, remained adamant that watching the video was necessary and asserted that the terms and conditions were not relevant.
This exchange raises concerns regarding the competency of Samsung’s representatives, as it appears they are unwilling or unable to engage in reasonable discussion based on the established contractual terms.