PD
Pierre D
1 reviews | Active since Jun 2019
11 Jul 2024, 13:29
Shoddy Service
I placed an order on 26 June, which I cancelled in 30 minutes as I realised I ordered the wrong product. I called the call centre 30 minutes after cancelling the order to confirm that the order was actually cancelled. I got a reference number and confirmation of cancelation. Two weeks later I still have not been refunded and I am being told that "they are waiting for the finance department". Surely it can not take two weeks to process a refund.
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Replies (2)
Samsung South Africa's replyOfficial
11 Jul 2024, 13:30Good day Pierre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply11 Jul 2024, 13:30
Official
Good day Pierre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
PD
Pierre D's updateReviewer Update
11 Jul 2024, 13:47I have brought this to your attention multiple times. I have lots of emails to prove it. When can I expect my refund. Surely not refunding me for 15 days is not acceptable and is in contravention of the Consumer Protection Act in South Africa.
PD
Pierre D's update11 Jul 2024, 13:47
Reviewer Update
I have brought this to your attention multiple times. I have lots of emails to prove it. When can I expect my refund. Surely not refunding me for 15 days is not acceptable and is in contravention of the Consumer Protection Act in South Africa.