Shockingly Poor Service From Samsung in SA

Date of experience: Monday 4th May 2026

Review:

I rarely write negative reviews, but my experience with Samsung SA was so disappointing I feel others should know before buying.

What went wrong: In May 2025, I purchased a Samsung inverter washing machine, and a Samsung inverter tumble dryer. On 3rd of May, 2026, my washing machine drum suddenly experienced an unexpected sound when rotating the drum manually. I waited to call Samsung on Monday the 4th of May.

How the brand failed me: My first telephonic appeal to Samsung on Monday 4th of May, 2026, went ignored as none of what I was told to expect happened. So I called again later in the day on the 4th of May, 2026. I was told before I would be helped, I had to send proof of purchase of my machines via email and WhatsApp. I comp****, and waited for the technician/s to contact me as promised. No one bothered to contact me all week. Today it's Friday 8th of May, 5 working days later, and I have not been contacted yet.

What I wanted: A simple callout to investigate what was causing the sound in the Samsung washing machine.

Would I recommend? Absolutely not. Based on this experience, I cannot trust this brand again.

Advice to the Samsung: Please change the procedure for clients who require onsite Technical support. When a client goes through all of Samsung's demands up front, it's then time for Samsung to deliver it's role in addressing client concerns. That is, Samsung technical staffers should be instructed to immediately reach out to clients who have just booked a callout. They should introduce themselves formally, and they should plan a date and time to visit the client to address the client's concerns. Particularly when the units are still under warranty.