Shockingly poor service

I am writing this out of desperation, although judging by the responses the other complainants have received, I'm not sure that I will get results.<br> <br> I took in my camera to the Woodmead centre on Monday 23 March, after 2 frustrating weeks of trying to fix the problem with Samsung webchat support, the Roodepoort office, Cameratek, etc.<br> I listed 2 problems :<br> 1. Unable to connect to Dropbox. <br> 2. Unable to connect to mobile hot spot. <br> <br> I received an sms that the camera was fixed, and went to collect on the 25th. I was told that the problem was with my wifi. I then asked the tech to show me how he connects to Dropbox on their network, and it was clear that he hadn't even tried to do that. He also hadn't looked at the hot spot problem at all. So this was all a complete waste of time. No investigation was done into the problems at all. In the end, he said I should leave the camera there, and they would try again. <br> <br> I received an email from Samsung asking me to rate their service, and rep**** with the whole story on the same day. To date, more than a week later, I have received no feedback / update from anybody about the status of the repair.<br> <br>