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Stephan O
1 reviews | Active since Apr 2014
15 Dec 2022, 18:19
Shockingly bad service with no communication.
Bought a 55” QLED TV from Samsung online and received it on Friday 25th November. Logged a fault on Monday the 28th. Was told turnaround was 10 working days. I’ve had to constantly call for updates because no one gets back to you. Couriers showed up out the blue while I was out, wife showed them the TV, they left dirty hand prints everywhere and disappeared with the wall bracket of the TV. Complained to one of their supervisors this morning (15th December) who promised faithfully to get back to me before close of business. NOTHING!! Samsung clearly doesn’t give a rats ass about customer service. I have been a loyal Samsung customer for the past 12 years but in future I will buy LG rather.
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Replies (2)
Samsung South Africa's replyOfficial
15 Dec 2022, 18:20Good day, Stephan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Samsung South Africa's reply15 Dec 2022, 18:20
Official
Good day, Stephan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
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Stephan O's updateReviewer Update
15 Dec 2022, 20:30Oh yay. An automated reply. I’ll get excited when an actual person contacts me
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Stephan O's update15 Dec 2022, 20:30
Reviewer Update
Oh yay. An automated reply. I’ll get excited when an actual person contacts me