shockingly bad service

I phoned Samsung yesterday 11 May To check I can get my phone repaired under my ADH. Ashlin told me yes. Be at the store across fm wimpy at 9am. I get there. ..no Ashlin. Zaida phoned around and advised me that Ashlin actually works at vodacom. Zaida phoned vodacom at 09h10 Ashlin was not even at work yet. Zaida advised me that there are water spots on the s4 lens. But there is no technician to assist me. Basically a wasted morning. What shocking service Samsung. This is not the service you \guarantee"surely!!!"""