Shocking / Zero Customer Service

I have experienced the most shocking customer service from Samsung SA. I bought a washing from Hirschs on 14 October 2023. On 14 April 2024, I went to Hirschs Fourways to ask what I needed to do as the machine is making a helluva noise when spinning to the extent that it damaged my linen. Samsung's technicians from MM Electronics came out, could identify the problem and told me they would give me feedback. Needless to say, I had to follow up and was told it needed a new motor and an inverter. I asked why the machine was not being replaced as the fault occurred with 6 months and was told I had to have returned it within 7 days. CPA? I think not. Technicians arrived with a motor and a PC board. They machine now makes a different noise when spinning and the entire machine vibrates vigorously and moves on the floor. Technicians out again, cannot find a problem, am told I will need to contact Samsung which I have done and continue to do, including Hirschs, still no feedback. I have a defective product; with a warranty and an extended warranty through Hirschs and I still don't have a washing machine I can use. Infuriating when you phone Samsung to complain, they promise to call you back and then politely thank you for choosing Samsung - real customer service!!!