jY
jonathan Y
1 reviews | Active since May 2009
10 Aug 2015, 08:40
shocking warranty service
On Friday my SIM card reader failed on my galaxy s4 phone which is only 11 month old so I took it into the Samsung store in Clear water mall and whilst they have been helpful I have been **** to by Ifix who are supposed to be fixing my phone and after completely losing my sense of humour yesterday my phone was miraculously fixed yet today it is doing the same thing not reading the SIM, I FEEL THAT AFTER ALL THE BULL I HAVE BEEN FED I AM NOT PREPARED TO HAVE THIS PHONE REPAIRED AND DEMAND SAMSUNG REPLACE IT
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Samsung South Africa's replyOfficial
11 Aug 2015, 08:51Hello JY,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply11 Aug 2015, 08:51
Official
Hello JY,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA