RZ
Raquel Z
1 reviews | Active since Dec 2022
15 Dec 2022, 17:21
Shocking Treatment from Samsung Promotions
I upgraded my MTN contract in December 2020 and part of the deal was to receive a free Samsung Television. After 2 years of emailing, calling and being forced to take out an SABC TV Licence in my own name (having one in my husband's name wasn't accepted), they have told me that the promotion has ended and so I am getting nothing. They comp**** with everything that they asked, every step of the way and they get away with it scot free. Do not fall for any promises from Samsung Promotions. Be Warned. Schocking.
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Replies (4)
Samsung South Africa's replyOfficial
15 Dec 2022, 17:22Good day, Raquel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Samsung South Africa's reply15 Dec 2022, 17:22
Official
Good day, Raquel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;JL
RZ
Raquel Z's updateReviewer Update
15 Dec 2022, 17:28It is your escalations department who have told me that I will not be receiving my TV....
They are taking no responsibility for their lack of service and the fact that I met their requirements every step of the way.
They are taking no responsibility for their lack of service and the fact that I met their requirements every step of the way.
RZ
Raquel Z's update15 Dec 2022, 17:28
Reviewer Update
It is your escalations department who have told me that I will not be receiving my TV....
They are taking no responsibility for their lack of service and the fact that I met their requirements every step of the way.
They are taking no responsibility for their lack of service and the fact that I met their requirements every step of the way.
RZ
Raquel Z's updateReviewer Update
17 Jan 2023, 11:09The conclusion was unsatisfactory. It is not my problem that it took so long for anyone from your company to respond to my emails and phone calls resulting in the promotion being over. I can only assume that this was done on purpose so as to avoid having to keep your end of the deal.
RZ
Raquel Z's update17 Jan 2023, 11:09
Reviewer Update
The conclusion was unsatisfactory. It is not my problem that it took so long for anyone from your company to respond to my emails and phone calls resulting in the promotion being over. I can only assume that this was done on purpose so as to avoid having to keep your end of the deal.
RZ
Raquel Z's updateReviewer Update
17 Jan 2023, 12:46Seriously? Now you are just churning out a stock standard response. Unbelievable.
RZ
Raquel Z's update17 Jan 2023, 12:46
Reviewer Update
Seriously? Now you are just churning out a stock standard response. Unbelievable.