JL
Jacques L
1 reviews | Active since Dec 2020
10 Dec 2020, 12:40
Shocking sevice from Samsung.
Can Samsung please keep their promise and exchange my faulty fridge. 10 months later. Nobody seems to be able to assist.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Dec 2020, 12:55Good Day Jacques , Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply10 Dec 2020, 12:55
Official
Good Day Jacques , Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
10 Dec 2020, 13:00The matter has been escalated to the complaints department and will assist in resolving the case. ^NM
Samsung South Africa's reply10 Dec 2020, 13:00
Official
The matter has been escalated to the complaints department and will assist in resolving the case. ^NM
JL
Jacques L's updateReviewer Update
10 Dec 2020, 13:22This is my third complaint on hellopeter. Two mails and one phone call which i got a week ago. No further responce.
JL
Jacques L's update10 Dec 2020, 13:22
Reviewer Update
This is my third complaint on hellopeter. Two mails and one phone call which i got a week ago. No further responce.