SP
Sandra P
1 reviews | Active since Dec 2015
17 Apr 2023, 11:21
Shocking service with promotional item
I see I am not alone with the complaint about not receiving my promotional Galaxy Lite tab with the purchase of my Samsung S23. I purchased the phone in February and STILL waiting for my tablet. The sales lady pushed me to the purchase and I fell for it with the promise of receiving a tablet as well. However all emails go unanswered and calls to the helpline are not answered - just keep you on hold for ages. I am afraid this is a **** and there was no intention of honouring the promotion whatsoever.
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Replies (2)
Samsung South Africa's replyOfficial
17 Apr 2023, 11:22Good day Sandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply17 Apr 2023, 11:22
Official
Good day Sandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
SP
Sandra P's updateReviewer Update
17 Apr 2023, 11:47And the reply I have got is exactly what everyone else has got. I am assuming this is just a computer generated message and ABSOLUTELY nothing will be forthcoming from it.
SP
Sandra P's update17 Apr 2023, 11:47
Reviewer Update
And the reply I have got is exactly what everyone else has got. I am assuming this is just a computer generated message and ABSOLUTELY nothing will be forthcoming from it.