SHOCKING SERVICE- THE GROVE PRETORIA EAST BRANCH

Samsung Lynnwood road at The Grove Mall is Shocking. I took my phone in for an assessment and was charge R350 for a quotation and not what I asked for when I arrived at the store. The Consultant (Karabo) did not only give me an attitude but was not cooperative. I contacted the support center and Kirsten tried to assist me and contacted that branch while I was on the line. She received the same attitude from KARABO who went on defense. We requested her supervisor and she cut the call. We called again and spoke to the Supervisor who gave just as much of an attitude as the consultant. If the leadership and Management of that branch can speak to their colleagues with such an attitude while trying to assist me to resolve my misled query, imagine the treatment they gave me. I paid R350 for an assessment report and when I ask for it: I'm told to pay an additional R100. Instead, the R350 I paid was for a quotation that I never asked for. At a time when people are losing jobs, others are mistreating their customers. That Branch should rather close down if customers are not treated properly. The Team disgraces the SAMSUNG brand