Shocking service: Samsung J7 battery replacement

<p>My Samsung J7 was handed in at the Samsung store in Somerset Mall, Somerset West on 10/07/2017 for a battery replacement under warranty. The service technician, Ryan confirmed that it would take no more than 5 days to get my phone fixed. It is now 23 working days later and after numerous phone calls to Ryan and Maggie at the Samsung service department in Somerset Mall, I'm still waiting for confirmation to when the battery will arrive. I also spoke to Gretha & Marc from Samsung’s service department at head office on 31/07/2017 and she confirmed that there is stock available of these batteries and that there is no reason for this taking so long. I phoned Charlotte, who is one of Samsung’s area managers in the Western Cape on 02/08/2017 for assistance. She initially answered my first call, but was driving at the time and she asked me to phone her back later. Four attempts and three voice messages later and I'm still waiting for Charlotte to give me any sort of feedback. I lodged a complaint with Samsung’s Customer Services also on 02/08/2017 and all that I have received up to now is a system generated reference number! So, after all of these attempts from my side with several of Samsung’s employees it is now 10/08/2017 and I have still not received ONE phone call, email or even half an apology for this absolute lack of service and I’m still without my cellphone which is nowadays a very important business tool!!</p>