TW
Tim W
1 reviews | Active since Mar 2016
05 Apr 2021, 08:32
Shocking service, pro buds STILL not delivered.
Over 2 Month and still not galaxy pro buds free gift with my S21 Ultra.
Despite COUNTLESS communication efforts with Samsung and escalation after escalation Samsung NEVER get back to me with regards to relieving my pre order gift. I've explained my story to them a dozen times and still NO FEEDBACK.
You have absolutely dropped the ball with Service Samsung and after supporting you for 2 decades I doubt I'm ever going to buy a Samsung product again.
Over 7000 reviews on hello Peter and you have a 1 star rating. Facebook is littered with similar complaints. WAKE UP SAMSUNG!!!!
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Samsung South Africa's replyOfficial
05 Apr 2021, 08:40Good morning Brigitte,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply05 Apr 2021, 08:40
Official
Good morning Brigitte,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM