Shocking Service, not interested in helping!!!

I upgraded my cellphone in May to the Samsung S8. The phone was dropped and the screen cracked in July. I contacted the Samsung Service & Repair Centre in Durban to find out how I go about getting the 1 Free screen repair only to be told that because I didn't register my device within 30 days of purchase, I do not qualify. Not once during the upgrade process or when the Samsung rep in store was setting up my phone, was I told that I had to register in order to get the free screen repair. I was told that I get 1 Free screen repair whilst the phone is under warranty. A friend who also purchased the Samsung S8 didn't know about this so-called registering until I told him. And from reading a previous complaint on Hello Peter, apparently stores were only notified in August of these new changes and it seems that there are a lot of people out there who have purchased S8's and weren't made aware of this. If the stores were only informed in August about these changes, then it is not fair or right that people who purchased their phones prior to this don't get their free screen repair. It seems that Samsung decided that they didn't want anything to cost them money, so lets come up with a way that the customer loses out. If this is the way that Samsung is going to treat their customers then I will definitely not be purchasing a Samsung phone again after this and will let everyone know that this is not a company that can be trusted to be honest with their customers and who clearly don't care. I-phone will get a new customer after this. I am hoping that someone at Samsung who actually cares about customer service will have a solution rather than passing the blame onto the stores and coming up with excuses.