Shocking Service - MM All Electronics Rivonia

<p>Shocking customer service received from the Wedge store operating under MM All Electronics.</p> <p>I called them yesterday morning (Thursday) at 8:38 to ask for a technician to come out to my premises to look at a fridge freezer that we are having problems with. Was told that the lady Sheila is busy with a customer and will call me back shortly. At 10:17 I called again because no one has made contacted with me as yet she was not available at that time. I called again at 10:31 and she was still not available to take my call. I then asked to be transferred to the Branch Manager because unacceptable that no one is available to take your call. He then put me in touch with the manager of the MM All Electronics division, took down my details and model number of refrigerator. I received an email from Sheila confirming my job no 170197 stating the following: “”Our call out fee is R450 including labour excluding parts payable before the technician is sent out to you”. Payment was made and emailed to her same day at 12:23 asking please to let me know what time they will come out because I need to make arrangements for someone to be home. Not to my surprise I didn’t hear back from them.</p> <p>I have never before had to pay for a service before the service provider arrived at my premises and do not think it is Legal or in line with running a good business and surely not attaching Samsung’s brand to this kind of service.</p> <p>It’s now Friday and gets better… I received a call from Sheila this morning asking to speak to Candice (my name is Belinda) I told her she has the wrong person whereby she stated that she is actually looking for me. She told me the technicians come in at 8:30 but only start going out to clients between 10 and 10:30 - really this is the service that I receive for making payment a day before and they only start to go out to see clients at that time of the morning?</p> <p>I asked her if she could please ask them to phone me when they come in and if I can be their first call because I’m now waiting for them. Heard nothing again until 11:42 Sheila informed me they will come out some time this afternoon but cannot give me a time.</p> <p>I will most definitely not attach my name or brand to this kind of service to customers and strongly recommend Samsung to address this kind of business practice with their service provider.</p> <p> </p>