Shocking service, major delays failed promises

Firstly I run a Samsung household - 2 x TVs, Monitor, S4, Note3, Fridge, Microwave and Washing Machine all Samsung as I believed in their service. I was wrong...<br> My issue revolves around my Note 3 and the warranty repair I've been waiting on for 3 months.<br> 1) Took phone in for repairs after a year of steadily increasing problems - no booking sheet given<br> 2) Received SMS - delay due to parts<br> 3) Week later called - Phone being swapped out due to parts<br> 4) After 2 weeks: Went to Pav - confirmed phone swap out, in transit, estimate 1 week. Informed that Note 3 now obsolete so would be a Note 4.<br> 5) After 2 weeks: Went to Pav - Phone now being repaired? Promised ready for collection within a week. Lodged a complaint directly re: creating expectations.<br> 6) After 1 week: Received a call \Have I received phone?"<br> 6) After 2 weeks: Went to Pav - Phone still in repairs"