1 reviews | Active since Nov 2017
Shocking service from Smart Care
I took my husband's phone in for repair at the Constantia Smart Care Service Centre – We had the worst service then. Have been waiting month's for the repair and have now been told that the business has been closed… only when I called in. Why were we not notified???
The phone has now gone missing and phoning in is useless as I have been waiting almost an hour and nobody has answered yet!
This is shocking!!!
Can somebody please call me to sort out this mess. I can not believe that customer care is such a low priority for Samsung.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA