1 reviews | Active since Jan 2021
Shocking service from Samsung
I sent my phone into Samsung Grove Mall in PTA, for a screen replacement. During the process they broke my back glass of the phone. They replaced the glass. After paying my excess and taking delivery of the phone, my phone wouldn't charge. After being backwards and forwards, Samsung tells me that my charging port has be damaged by liquid on the inside of the device. I have raised this to Samsung who is not willing to assist me on my device. I also purchased an additional Samsung note 20 in October 2020. I am still waiting from Samsung, an email where I can go claim my TV that was on promotion with this device. I have not nothing but shocking service from Samsung, whether it is on the phone trying to speak to operators who transfer you in circle the whole time or the ****ty service in stores. Please can someone assist me?
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM