BN
Brandon N
1 reviews | Active since Jan 2021
21 Jan 2021, 14:31
Shocking service from Samsung
How do I get support from a company as useless as Samsung? Samsung Head Office has closed my claim as my phone repair had been complete after taking my phone back 4 times as it was not working correctly every time it was fixed. I do not get any support from Samsung what so ever. I will recommend that any user looking at buying any Samsung product should highly reconsider as their service is worse then the service at a South African government institution... PLEASE HELP ME This is also not the first time I am trying to escalate my matter. This is also not the only matter I have with Samsung
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
21 Jan 2021, 14:36Good Day Brandon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply21 Jan 2021, 14:36
Official
Good Day Brandon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
BN
Brandon N's updateReviewer Update
21 Jan 2021, 15:04Who do other than answering people behind phones that don't give two ****s about the customer to get better service from Samsung? I am expecting a replacement phone. Who do I have to speak to for this to happen? I am tired of my time being wasted! Petrol being wasted! over this phone that SAMSUNG HAS FAILED to REPAIR ON more than on occasion successfully! I am tired of waiting for the Samsung staff
BN
Brandon N's update21 Jan 2021, 15:04
Reviewer Update
Who do other than answering people behind phones that don't give two ****s about the customer to get better service from Samsung? I am expecting a replacement phone. Who do I have to speak to for this to happen? I am tired of my time being wasted! Petrol being wasted! over this phone that SAMSUNG HAS FAILED to REPAIR ON more than on occasion successfully! I am tired of waiting for the Samsung staff
BN
Brandon N's updateReviewer Update
21 Jan 2021, 15:05SAMSUNG IS NOT COMPITANT AND DON"T DESERVE ANY SUPPORT. I AM GOING TO GO PUBLIC WITH ALL MY PHONE CALL AND MY RECORDS IF THIS IS NOT SORTED BY END OF NEXT WEEK. NO MORE WITH SAMSUNG!
BN
Brandon N's update21 Jan 2021, 15:05
Reviewer Update
SAMSUNG IS NOT COMPITANT AND DON"T DESERVE ANY SUPPORT. I AM GOING TO GO PUBLIC WITH ALL MY PHONE CALL AND MY RECORDS IF THIS IS NOT SORTED BY END OF NEXT WEEK. NO MORE WITH SAMSUNG!