BG
Brad G
1 reviews | Active since Dec 2024
24 Feb 2025, 11:48
Shocking service from Samsung
Shocking service from Samsung promotions took out a contract in December was promised a cell phone ear pods, and a watch, I have now waited 3 months for the ear buds and watch, after I was told to contact samsung after only receiving the phone, I have been pushed from pillar to post, for 3 months being told samsung are waiting for stock, I now expect a voucher to the valuof the accessories so I can go buy the stuff myself. If you are offered this deal by cll c and samsung be very weary, samsung do not keep their worf
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Replies (3)
Samsung South Africa's replyOfficial
24 Feb 2025, 11:49Good day Brad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply24 Feb 2025, 11:49
Official
Good day Brad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
BG
Brad G's updateReviewer Update
24 Feb 2025, 12:38I expect a voucher for ear pods and a watch from Samsung promotions in the next dayor two, how can *** expect a person to wait 3 months for their promotional gifts, I beg you as a reputable company honour's your word and send ne a voucher so I can go and purchase my gifts, I expect a huge company like Samsung to pease honour your word,
BG
Brad G's update24 Feb 2025, 12:38
Reviewer Update
I expect a voucher for ear pods and a watch from Samsung promotions in the next dayor two, how can *** expect a person to wait 3 months for their promotional gifts, I beg you as a reputable company honour's your word and send ne a voucher so I can go and purchase my gifts, I expect a huge company like Samsung to pease honour your word,
Samsung South Africa's replyOfficial
24 Feb 2025, 15:21Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply24 Feb 2025, 15:21
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM