BG
Brad G
1 reviews | Active since Dec 2024
30 Dec 2024, 11:02
Shocking service from cell c and samsung
Took an upgrade on a Samsung was told I would receive a phone plus a watch and earbuds, I did not receive any of the accessories, and was told to contact samsung promotions, I have had the worst service imaginable, no communication, they do not have the decency to answer their phones, I really suggest that should samsung offer you this deal, you really check it out properly and let them explain how it works, personally had I known this I would of not renewed my contract with cell c and would certainly have no dealings with samsung, they do not keep to their word.
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Replies (2)
Samsung South Africa's replyOfficial
30 Dec 2024, 11:04Good day Brad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply30 Dec 2024, 11:04
Official
Good day Brad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
BG
Brad G's updateReviewer Update
30 Dec 2024, 11:07This is the third time I get the same automated response, to the trusting public out there please beware when having ant dealings with samsung, you dealing with a bot they don't even have the decency to give you a call, I suggest you keep your accessories, because I can't live on lies goo luck
BG
Brad G's update30 Dec 2024, 11:07
Reviewer Update
This is the third time I get the same automated response, to the trusting public out there please beware when having ant dealings with samsung, you dealing with a bot they don't even have the decency to give you a call, I suggest you keep your accessories, because I can't live on lies goo luck