Shocking service by Samsung

<p>I gave in my phone for a screen repair at Samsung Menlyn on the 4th of January 2017. They told me it will take 3 - 5 days. I have waited 21 days. I phoned about 10 times to enquire when i can come and collect my phone and they keep on telling me they are waiting for parts and they will phone me back. Finally yesterday the lady said i can come and collect my phone today. When I phoned today to ask what time I can pick my phone up they suddenly did not have the parts again!!! The customer service is shocking. Not one lady to date has phoned me back after all my phone calls. Nobody can tell me where my phone is. How can it take 21 days to fix a screen!!</p> <p>I even phoned the head office and spoke to one of the managers who also said they will phone me back and have not heard anything yrt.! I will never in my life own a samsung again. </p>