HS
Holly S
1 reviews | Active since Jan 2019
16 Oct 2020, 17:42
Shocking service and no response
I upgraded to the Samsung note 20. Got my code for the uv sterilizer charger, code didn't work and samsung has not responded to my calls or emails about it for over a month. Shocking service. Even mailed Samsung on william Nicole. No answer. Apple doesn't treat its clients like this
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Samsung South Africa's replyOfficial
16 Oct 2020, 19:26 Hi Holly
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS
Samsung South Africa's reply16 Oct 2020, 19:26
Official
Hi Holly
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
SS