JO
John O'Connor
1 reviews | Active since Feb 2021
28 Feb 2022, 12:49
Shocking service and dishonest warranty practice
So i bought 2 Samsung 27 " Displays through Mustek last week. One came with a cracked screen out of the box, no damage on the box. Sent it back same day to Mustek. Waiting a week for Samsung to send a technician to inspect. Warrenty rejected . Physical damage. No kidding , the screen is cracked. Shocking from Samsung . Last straw , no more purchase of their products.
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Replies (2)
Samsung South Africa's replyOfficial
28 Feb 2022, 12:50Good day John ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply28 Feb 2022, 12:50
Official
Good day John ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JO
John O'Connor's updateReviewer Update
04 Mar 2022, 07:185th Day And still absolutely no progress on this . So 2 weeks now since i returned the unit and no progress. Daily calls and nothing
JO
John O'Connor's update04 Mar 2022, 07:18
Reviewer Update
5th Day And still absolutely no progress on this . So 2 weeks now since i returned the unit and no progress. Daily calls and nothing