MG
Morgan G
1 reviews | Active since Sept 2015
02 Mar 2023, 15:11
Shocking Service
Received an email at 04h30 on 27/02 stating that my order is on its way. Can't track the package as its not loaded on the system. Complained via whatsapp yesterday 1/3. Received a call from Lydia this morning at 08h30 advising that its with the courier and will be delivered today. It's now 15h10 - No SMS or phone call as yet. Just another lie
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Samsung South Africa's replyOfficial
02 Mar 2023, 15:14Good day Morgan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Mar 2023, 15:14
Official
Good day Morgan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM