Shocking Service!!

<p>I had dropped my phone while waiting for the bus and needed the screen replaced so I took it to Samsung Service Centre in Constantia Office Park as I stay just around the corner and this was convenient for me.</p> <p>When booking my phone in on the 18th of June I explained to the lady (who might I add that was extremely unfriendly and quite rude) heping me that I never had the proof of purchase (as Samsung offer a first screen repair or replacement with the condition that you have proof of purchase) and I would be needing a quote from Samsung, I gave them an alternative email and 2 alternative contact numbers.</p> <p>After waiting 2 weeks and not hearing from anyone at Samsung I decided to do a follow up on the 2nd of July and phoned their call centre where I dealt with a lady who not only had a stinking attitude but did not do her job properly. When I spoke to her I once again explained that I did not have my proof of purchase and was waiting for Samsung to contact me with a quote. She told me I would have to go in store and collect my quote - this made absolutely no sense at all because surely they would be able to email my quote through to the alternative email address I gave them.</p> <p>After being extremely annoyed with Samsung by this point I called them yet AGAIN on the 9th of July and spoke to a gentleman by the name of Jefferey, Jefferey was very friendly and extremely helpful but unfortunately got stuck in between the horrible service that I received before and that followed after him.</p> <p>He explained that he would send a request for the quote from his side. I then waited a further 2 days and called them AGAIN on the 11th of July where again I dealt with Jefferey who told me he had sent a request for the technicians to contact me and would be folowing up with them again and he would contacting me later that day. I waited about 3-4 hours and surprise suprise heard nothing from Samsung. I called Jefferey once again where he then sounded "surprised" that I had still not got anything. He told me once again take this further, I waited a couple of hours again and STILL nothing. I phoned AGAIN later that day and this time no one even bothered to answer the phone.</p> <p>I phoned Jefferey the next day 12 July very frustated and upset with the ridiculous service I was receiving where he then put me through to a gentleman named Guss who is the manager of the technicians he then expalined to me that he would ensure that a quote was sent to me within 30 minutes and further explained that he would ensure that it only takes 2-3 days to get fixed (which was alright by me because I could only collect it on a Saturday and it would be ready by Saturday the 16th of July). As usual I was let down and only EVENTUALLY receieved the quote after more than a hour of waiting and a total of almost 4 weeks.</p> <p>I received 2 sms's thereafter on the Wednesday which clearly stated I should not collect as yet and that they would let me know when I could go through to collect. I received no sms by the Saturday and became even more frustated with Samsung as Guss advised my phone would be fixed and ready by the Saturday.</p> <p>When I phoned Monday the 18th of July I spoke to Jefferey again and he advised that my cellphone was ready and had been ready since the 13th of July yet no one had let me know. I asked to speak to Guss as this was unacceptable that no one had bothered to advise me of this, I was then told that Guss was unavailable and asked that he phone me back. Knowing the ********** service from Samsung Constantia I didn't hold my breath as I knew he would not contact me and he indeed did NOT. I then called back for a second time that day and spoke to a young girl named Klara who also had a horrible attitude and was not very helpful at all, I asked her to get Guss to call me back. After waiting a good couple of hours yet again still nothing. Trying a third time in just that day alone to get hold of Guss, I called Samsung AGAIN and again got through to Klara who yet again advised that Guss was not available.</p> <p>I went through to Constantia Office Park Saturday the 23rd of July to collect my phone when I dealt with a lady with long black (I never got her name) but she was the manager for that day as the usual manager was not in. Out of everyone I dealt with at Samsung this woman was the rudest out of them all, when I told her my issue all she done was give a sly smile and apologise with the worst attitude ever. She did nothing to solve the issue and never took the issue any further.</p> <p>I am still to this date 27th of July waiting for a phone call back from Guss and a sms to say that my phone is ready for collection.</p> <p>The service I received from Samsung Consantia Office Park was shocking!! I have never in my life got such bad service before!! From me constantly following up with Samsung to all the staff members who had shocking attitudes like they were all doing me a favour. If anything I would recommend no one goes there as it is a waiting game and constant following up from the CUSTOMERS side. Out of all my conversation with the staff at Samsung did I receive only ONE phone call as a follow up fromm their side the other NINE phone calls were made by myself the customer!!</p> <p>Samsung Constantia this is disgusting service and you should be absolutely ashamed of yourselves!! The fact I waited over a month to get my phone back and NOTHING was done about the issue is appalling. I am seriously so disappointed with the way things were handled.</p>