Shocking service

<p>Our Samsung double door fridge freezer stopped working on Thursday 5 May 2016. On Friday 6 May i called the only service centre in Durban who repairs fridges at 8:05 am only to be told that the technician can only come the next day between 8am and 12 pm. They could not give me an exact time. On Sa****ay 7 May 2016 we called the Service Centre, TM Electronics 4 times to find out when the technician would arrive. We then told them about the problem and they told us they had no parts. When they finally arrived after 12:30pm they proceeded to take the fidge cover off the electronics, breaking the plastic in the process without so much as an apology or promise to fix or replace what they broke. Once the cover was off the told us that a fuse had blown and that they had no fuses with them. Who comes to repair something electronic without so much as a fuse? They then demanded to be paid their call out fee of R325 in cash for a total of 5 minutes work. After we paid them they left with the *****s needed to put the cover back on and without asking if there was anything else that they could do to the fridge, no service at all. We then ran around and found a fuse for R8 and fixed the fridge. What a terribly shocking experience with Samsung. I would not recommend them to anyone after this. I ask you what now? They have never evne followed up with a courtesy call to find out if everything is still working. As far as we know the call is still open. We have subsequently called Samsung head office to report this and once again to follow up on the outcome only to be pushed around and without getting any clarity on what has happened. I personally have spoken to a supervisor named Ethel and she promised to get back to me. Still Nothing. Samsung have terrible customer service and no regard for anything customer related. This is totally unacceptable and I am disgusted in the lack of response from them. I also find it appaling that they only have one agent in Durban who fixes fridges. Please I ask you where do they think their customer service will get them?</p> <p> </p>