1 reviews | Active since May 2016
Shocking Service!
How long should anyone tolerate bad service? On 7 July 2015 I received a new Samsung J100 cell phone on a contract with Autopage. The phone was defective from the word Go. It has been sent for assessments/repairs 4 times, and I still do not have a working cell phone!! The sound distorts, the screen freezes, and messages take up to 120 seconds to deliver! The service that I received from the Call centre is shocking. All I get is empty promises and no delivery. Surely one can expect more from an international company such as Samsung!!
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would firstly like to apologize for any bad service received from Samsung or any Samsung representatives. You have been contacted regarding your complaint with a proposed solution and a technical report. Feedback has been provided with a resolution to your complaint.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would firstly like to apologize for any bad service received from Samsung or any Samsung representatives. You have been contacted regarding your complaint with a proposed solution and a technical report. Feedback has been provided with a resolution to your complaint.
Kind Regards
Samsung South Africa