WM
Wesley M
1 reviews | Active since May 2020
03 Jun 2025, 15:29
shocking service
i recently had to pay an amount last Thursday and was promised that a technician will contact me to arrange for the replacement of my phone screen - i just spoke to a technician named Lyle who very nonchalantly told me i can come get my refund if i want to? all i got was excuses and no service whatsoever- i called in multiple times and was prompted to leave a message each time- absolutely pathetic behavior - i am apualled
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Samsung South Africa's replyOfficial
03 Jun 2025, 15:30Good day Wesley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply03 Jun 2025, 15:30
Official
Good day Wesley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM