SJ
Susan J
1 reviews | Active since Nov 2019
06 Feb 2020, 14:35
SHOCKING SERVICE
We have tried to get someone to come out and fix our washing machine. We keep getting sms's to say they are coming and after 3 weeks still nothing. I have call the Johannesburg service centre and have now been told they are not coming today as promissed but tomorrow. Who know when or what but I cannot get throught to any of the numbers I was given. I cannot that companies get away with such shocking service.
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Samsung South Africa's replyOfficial
06 Feb 2020, 14:44Good day Susan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^MM
Samsung South Africa's reply06 Feb 2020, 14:44
Official
Good day Susan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^MM