TS
Tania S
1 reviews | Active since Jan 2016
04 Jan 2016, 17:24
Shocking Service!
I dropped my mobile phone SM A300FZKUXFV with them on job card *** 28/12/2015. Was assured repair under warranty takes 3 to 4 days. Made it clear that I reside in Mozambique and leaving in 4/01. Could bot reach them since Thursday last week....all I got was call centre computer! Guess what now in Moz with no phone and no resolution. Got a phone call today wanting my unblock code!<br> <br> Shocking!
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Samsung South Africa's replyOfficial
05 Jan 2016, 08:20Hello Tanias1408,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply05 Jan 2016, 08:20
Official
Hello Tanias1408,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team