cvdl
craig van de linde

1 reviews | Active since Aug 2013

02 May 2015, 16:43

shocking service

1stly- my charging port for my Samsung S4 was damaged. A charge of R889 was quoted. The manager stated it was water damage which my device was nowhere near water. I took it to an independant repair centre where it was discovered the pins on my port had been bent back. R450 was paid to repair my device on site within 10 minutes.<br> <br> 2ndly- My girlfriend dropped her S4. We took it in and was told the lcd was cracked and a charge of R2500 would be quoted to repair. I then took it to the same independant repair centre where they opened it on site and the lcd clip had come loose. The phone was functioning perfectly after that at no charge.<br> <br> Your \professional"service at these centres are an utter joke. The staff have no idea what they are talking about. We would have been charged for something that did not need fixing. For an international electronics distributor this service is unacceptable and disgusting. I will make sure to make this as public as possible and insure that people stop using these Samsung repair stores as they are really unreliable. """

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 May 2015, 18:00
Official
Hello Craigvan,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

kind regards
Samsung SA