Shocking service

<p>My LCD on my Samsung note 4 was faded so I called Samsung to book my phone in for repairs. I was promised that they would do it while I waited but when I got there the person that made the promise was no longer employed at the company. As a result I ended up needing to book my phone in for repairs and having to purchase myself a very basic phone to use in the interim as they had no loan phones.</p> <p> </p> <p>A few days later my phone was returned to me only to learn that the infrared function no longer works.</p> <p>Once again, I call Samsung and was told that they have spare parts and that it’s a quick fix so they’ll definitely do it in front of me if I bring return with my phone. On Saturday I was the 1st client at the repair centre bright and early as I had other errands to run. A Samsung Technician fixes my infrared but on my way home while using my phone I realize that during the previous 'fix' they broke the fingerprint reader as well as the proximity sensor.. I return to Samsung not even an hour later to have what a Samsung Technician repair what a Samsung Technician has broken, only to get told that in that the 3rd fix they broke the cameras functionality.</p> <p> </p> <p>After all this inconvenience and poor workmanship I learn that Samsung is equally poor in its customer service. Whilst I’m using a basic phone that I had to purchase as there were no loan phones available (mostly likely due to the Samsung technicians breaking them), I was promised and assured that the parts to repair my phone would arrive on the 24th for that latest. It’s the 25th today and have I received my phone? No. Once I do receive my phone will another part be broken? Most likely. Will I change brands because of this ordeal? Yes!</p>