Shocking Service

<p>My sons phone S4 was repaired for R850 which my husband paid for from his cancer treatment money. About a month later it broke again. The person we bought it from took it in again and we were quoted R3600 to repair it. Now it was the motherboard!!! Nobody in their right mind would repair a 2 year old phone for that and my husband passed away so theres no way unemployed that I had the money. We'd just paid R 850 so the guy explained this to the manager and asked if I could please get the phone without paying R200 rejection fee. He knew I was left with nothing and was trying to help me. Everytime he went he'd speak to a Manager about it. Eventually I said pay it as it had a brand new part in it and my sons brand new battery. My other sons battery was finished and he wanted the battery and would keep the phone for spares for his phone. He also kept saying he would phone me from there to speak to them myself but never did. When he went in to pay the R200 and get the phone he was told its gone to HO and he would request it back. It would take about a week or so. The 2nd time he went back to see if its there he was told theres no way he can get it back. I was not aware of any policies etc. I left it in his hands and when I said just pay the R200 he kept saying just wait I'm trying to arrange it for you as he's a regular there taking in phones for his clients all the time. He was never told he'd best pay it as the phone will now be sent to HO. He was also not aware of it. Samsung now has my sons phone with a brand new part that we could not afford to pay for but he needed his phone so paid the R850 from my husbands treatment money as well as a new battery all because of wanting TWO HUNDRED RAND FIRST from a widow with nothing!!!!Who's scored all the way?????? SAMSUNG and all because by 2 years their products start packing up and nobody will pay repairs like that so they make you pay R200 to get something out if you. False information was given to the person who took it in and now I am the loser. I want my phone back with the new part and the battery. Why did they take the battery in any case???? </p>