SHOCKING SAMSUNG SERVICE!!!!!!!!!!!!!!

On the 7th december 2017 i bought a samsung front loader washing machine ,thinking that i'm buying a fantastic machine wit great after sales service, but to my SHOCKING SHOCKING surprize. After 2 months the machine made a terrible noise and we logged a service call. samsung in Port Elizabeth send there technician to assess the machine and found a carbon brush at the bottom of the machine and told my wife that the factory might have forgotten it inside my new machine. wanted a new machine (CP act) because im a appliance,refrigeration tech. myself and new that if half of my carbon brush on the motor has broken of the machine would not last.He assured us that he will make a note of this. BUT.....2 years and 1 month later guess what? The machine made terrible noise on spin and stopped ,lets water in and then nothing.I then logged a call and explained what happened and that i'm a techn. myself and know that it is the brushes, but SAMSUNG gets a call centre to handle my case that has no whatsoever experience or knowledge of the working or parts of a washing machine. the call centre manager Yugon then declined my warranty and feel that if i have any more issues i must refer it to the ombudsman. this is why i will take out the brushes on camera and show you that it is the brushes and that i can repair the unit but why should i if it was there responsibility to uphold and repair it. I will refer this to the ombudsmen asswell they could have at least send someone to assess the unit or got a service manager with technical experience to phone me