Shocking Samsung

<p>I took my Samsung in for a screen repair on the 13.02.2017, after waiting for 4 days for them to give me feedback, I was informed that my phone requires a rear case I was told it was due to the fact that it I had apparently dropped it so hard and dented the cover and they will not be able to repair the screen without repairing the rear cover as the screen will just fall out. I then made the payment for this additional repair on the 20.02.2017, they claimed they received the parts that Friday the 24.02.2017. Since the 24.02.2017 nothing appears to have been done as I am still waiting for my phone to be repaired.</p> <p>I was then told on the Monday 27.02.2017 it should be ready and I could go collect it the next day 28.02.2017. All these call I might add I have had to make as Samung has not had the courtesy to call me, my phone was still not ready on the 28.08.2017 and I was then told that suddenly my home screen button is also broken/faulty/ not functioning which I was never informed about until I wanted to confirm that I could collect. I was then told that this had to be ordered as they did not have stock available and that was only arriving on the day I was due to collect my phone. When I called again on the 01.03.2017 to follow up on the progress of my phone I was told that the technician is still working on it as now the screen/ button is freezing. I have had nothing but excuse after excuse and I strongly believe I have had to pay for damages caused by someone other than me. I still don’t have my phone and all Sumsung staff will say is the job has been escalated and I have to wait. I am disgusted and absolutely shocked at the service I have had up to this point. I will never recommend Samsung to anyone.</p>