1 reviews | Active since Jan 2017
SHOCKING POOR REPAIR/REPLACEMENT SERVICE - ref ***
<p>My Gearfit 2 watch stopped charging after 6 months. It was Purchased June 2016.</p> <p>I returned it in the original packaging to the Samsung service centre at The Grove – Pretoria. Only to be told, that they have no parts and that they can’t help me.</p> <p> </p> <p>I escalate the problem to Samsung South Africa and after numerous calls was given an EXCHANGE ref No ********** 941</p> <p><br /> I took the watch back to Samsung – The Grove and after a WEEK have No response from Samsung.</p> <p> </p> <p>How difficult is it to replace a defective product that is still under warranty?</p> <p> </p> <p>SHOCKINGLY POOR SERVICE!!!!</p> <p> </p> <p>After the Note 7 episode, it seems that SAMSUNG are becoming worse.</p>
Hi David,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi David,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi David,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi David,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
NO RESPONSE FROM SAMSUNG Reference number: ********** 2350 !!!!!!!!!!!!!!!!!!!
This response from Samsung - The Grove after TWO weeks waiting...............
POOR Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tue 2017/01/31 3:27 PM
From : Lebo Ramodise **********
Good Afternoon David
As per the conversation we had telephonically . Service exchange may take a few more days due to stock availability.
Thank you
Kind Regards
Lebo
NO RESPONSE FROM SAMSUNG Reference number: ********** 2350 !!!!!!!!!!!!!!!!!!!
This response from Samsung - The Grove after TWO weeks waiting...............
POOR Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tue 2017/01/31 3:27 PM
From : Lebo Ramodise **********
Good Afternoon David
As per the conversation we had telephonically . Service exchange may take a few more days due to stock availability.
Thank you
Kind Regards
Lebo
SHOCKING POOR REPAIR/REPLACEMENT SERVICE - ref ********** 941
How long does it take for SAMSUNG SOUTH AFRICA to make a simple replacement decsion??????
What is the hold up?
Why is the customer ignored??
My Contact **********
********** 594
I dare you to respond...............................
SHOCKING POOR REPAIR/REPLACEMENT SERVICE - ref ********** 941
How long does it take for SAMSUNG SOUTH AFRICA to make a simple replacement decsion??????
What is the hold up?
Why is the customer ignored??
My Contact **********
********** 594
I dare you to respond...............................