SHOCKING POOR REPAIR/REPLACEMENT SERVICE - ref ***

<p>SHOCKING POOR REPAIR/REPLACEMENT SERVICE - ref ********** 941</p> <p>My Gearfit 2 watch stopped charging after 6 months. It was Purchased June 2016.</p> <p>I returned it in the original packaging to the Samsung service centre at The Grove – Pretoria. Only to be told, that they have no parts and that they can’t help me.</p> <p> </p> <p>I escalate the problem to Samsung South Africa and after numerous calls was given an EXCHANGE ref No ********** 941</p> <p><br /> I took the watch back to Samsung – The Grove and after a WEEK have No response from Samsung.</p> <p> </p> <p>How difficult is it to replace a defective product that is still under warranty?</p> <p> </p> <p>SHOCKINGLY POOR SERVICE!!!!</p> <p> </p> <p>After the Note 7 episode, it seems that SAMSUNG are becoming worse.</p>