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1 reviews | Active since Oct 2016

24 Feb 2017, 13:23

Shocking Poor Quality of Samsung Smart TV's

<p>I bought a new Samsung Smart TV 2 and a half years ago and to date it’s the 3rd time I'm having problems with the TV. The network point stopped working 2 months after I bought the TV, it went in for repairs but it only lasted for 8 months before it stopped working again. In the last week one black lines started appearing across the screen and since yesterday another one appeared.... At this rate I might have a completely black screen by next week.</p> <p>This is the first time I bought a Samsung TV, all my other TV's are LG's, some of them round 12 years old and to date I did not have a single problem with them.</p> <p>Maybe Samsung should ask for LG's help how to build quality products.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Feb 2017, 15:28
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA