AB
Abri B
1 reviews | Active since Dec 2020
17 Dec 2020, 19:32
Shocking / pathetic customer service
My wife cracked het cell phone screen about 2 weeks back. We visited Vodacom that informed us that we need to take it to Samsung shop as she took out the Samsung Care + package. They referred us to the Samsung Shop The Grove that had a story about having some sort of system problem resulting in a waiting time of about 4 months which is unacceptable. My wife subsequently phoned the Samsung Helpline on Monday where the consultant referred her to the Samsung Shop in Mall of Africa.
Tonight we visited that branch where they were less than helpfull stating that they only repair devices bought from their shop.
Samsung your customer service is shocking!!!!
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Samsung South Africa's replyOfficial
17 Dec 2020, 19:46Good Evening Abri,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply17 Dec 2020, 19:46
Official
Good Evening Abri,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS