SHOCKING ONLINE STORE SERVICE AND DELIVERY

If I could give 0 stars that would still be too many.

I ordered a new mobile device on the 9th of November and my payment immediately cleared through PayGate. The website says delivery takes between 5 and 7 days. On the 15th, my order's status hadn't changed at all and it still showed, "Processing - Oder Placed". I phoned the call centre, only to be told that they will escalate the issue and get back to me. No one got back to me. I phoned them later again and was told their system is showing, "Waiting for financials" and I should get in touch with my bank because it seems they are holding on to the funds for some reason. I phoned my bank and they assured me the money cleared and was paid over to Samsung. Eventually on the 16th I received an e-mail stating that they don't actually have stock of the device and they are receiving it on the 20th, that's why my order has just been stuck. I requested a refund and was told the refund will take 14 days. 14 DAYS to get refunded money that I immediately paid over to them under the impression that they do have stock of the device I ordered. Absolutely disgusting service and system errors is such a poor excuse for a big company such as Samsung,

Stay very far away from purchasing anything from their online store. Let's see how long this refund takes as it's been another 6 hours and I still haven't received any further communication after requesting it.