Shocking disdain shown towards a long standing, brand loyal customer

I have been forced to award at least one star in order to write this. I withdraw this star. I handed in my Samsung phone for repairs more than two weeks ago. Since then I have experienced the whole spectrum from no feedback as promised, no reply to enquiries and broken promises. I have been without my phone for more than two weeks now - a situation that Samsung has shown NO regard for to date. Their so-called partner, repairer Unitronics-SA (per big boss Mr Elcardo Theunis) has ignored all enquiries, while his employee / worker / whatever, Shamiela, is the perfect example of how NOT to engage with customers, i.e. silence, misunderstanding (deliberately???) of simple enquiries, etc. So, let us see - will I be forced to go to court to get my phone back? Or will Samsung miraculously pull my (repaired) phone out of a hat very soon? Who knows? Fortunately there are a plethora of choices on the market as regards to cellphone brands ...