SHOCKING CUSTOMER SERVICE WITH SAMSUNG CARE CENTRE

I TOOK MY SAMSUNG GEAR 2 IN AT THE END OF NOVEMBER BECAUSE I CRACKED THE SCREEN. IT TOOK A MONTH FOR THEM TO RESPOND WITH A QUOTE WHICH WAS R850. I APPROVED THIS QUOTE. I THEN DID NOT HEAR ANYTHING. EVENTUALLY IN JANUARY I CALLED THEM, THEY TOLD ME THEY WERE WATING FOR THE PARTS. IN FEBRUARY I MYSTERIOUSLY RECEIVED A NEW QUOTE FOR R2600. WHEN I CALLED THE CALL CENTRE THEY TOLD ME IT WAS BECAUSE I TOOK TO LONG AND NOW THEY NO LONGER REPLACE THAT PART. I THEN ESCULATED THIS TO SOMEONE WHO THEY REFERRED ME TO CALLED RUDOLPH WHO DID NOT EMAIL ME BACK. THEN I CALLED AND TRIED TO SPEAK TO A GUY CALLED JERRY WHO IS APPARENTLY HEAD OF ESCULATIONS AND THEY DID NOT CALL ME BACK AGAIN. NOW THEY HAVE THE AUDACITY TO CALL MY SECOND CONTACT PERSON (MY SISTER) TO SAY THAT I AM NOT RESPONDING TO THEM!!! I AM READY TO HAVE A HEART ATTACK. I WILL NEVER PURCHASE ANOTHER SAMSUNG AGAIN. IT IS SAD I STILL HAVE SO MUCH TIME WITH THIS S5. I WOULD REALLY APPRECIATE SPEAKING TO SOMEONE WHO ACTUALLY RETURNS A PHONE CALL AND I WOULD LIKE TO STOP BEING THE ONE WHO HAS TO CHASE THEM AND HAVE SOMEONE CALLING ME FOR A CHANGE.