LP
Louella P
1 reviews | Active since Nov 2013
10 Dec 2020, 13:31
Shocking customer service
Their service is non existent. They never return calls. No one cares about customer service at all. Stay away from Samsung
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Dec 2020, 14:08Good Day Louella ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply10 Dec 2020, 14:08
Official
Good Day Louella ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
LP
Louella P's updateReviewer Update
10 Dec 2020, 14:11Thats the problem. You keep apologising when i initiate contact but there is no outcome to the issue. Its been 4 weeks now of being “sorry”.......
LP
Louella P's update10 Dec 2020, 14:11
Reviewer Update
Thats the problem. You keep apologising when i initiate contact but there is no outcome to the issue. Its been 4 weeks now of being “sorry”.......
Samsung South Africa's replyOfficial
11 Dec 2020, 10:42Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply11 Dec 2020, 10:42
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM