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warren A
1 reviews | Active since Dec 2011
20 Jan 2022, 21:58
Shocking customer service! Don’t buy a Samsung watch!!
The customer service and policies adhered to are terrible. My Samsung watch has now been “repaired for the 2nd time and still faulty!! This after taking it back for the 2nd time, and questioned as if I was a *****, and made to feel shocking by your service branch at the wedge in SANDTON!! We have multiple Samsung tvs and phones in our house, but after this experience, it will be the last Samsung product I purchase!!
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
21 Jan 2022, 08:09Good morning Warren,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply21 Jan 2022, 08:09
Official
Good morning Warren,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
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warren A's updateReviewer Update
22 Feb 2022, 17:00The non existant customer service from Samsung continues!
The watch is now back for a 3rd time! everytime in comes back in worse condition than before!!
This service is ridiculous!!
When we speak to call centres you just get shifted from pillar to post!!
The watch is now back for a 3rd time! everytime in comes back in worse condition than before!!
This service is ridiculous!!
When we speak to call centres you just get shifted from pillar to post!!
wA
warren A's update22 Feb 2022, 17:00
Reviewer Update
The non existant customer service from Samsung continues!
The watch is now back for a 3rd time! everytime in comes back in worse condition than before!!
This service is ridiculous!!
When we speak to call centres you just get shifted from pillar to post!!
The watch is now back for a 3rd time! everytime in comes back in worse condition than before!!
This service is ridiculous!!
When we speak to call centres you just get shifted from pillar to post!!