Shocking Customer Service! Constantia Park

I took my S6 edge in for screen repair. There was absolutely nothing wrong with the device besides the obvious repair that needed to take place to the screen. I had to call your service centre for feedback after hearing nothing only to be told my phone hadn''t been assessed yet. I called back after a day and was told that they found fault with my receiver. <br> <br> My phone did not have any problems with the receiver when I handed it in. The incompetence of your staff is a joke when it comes to handling an irate customer as well as letting a customer know what appropriate channels to follow in order to get the problem resolved. <br> <br> I spoke to an agent by the name of Klara Pensalfine and I found her manner incredibly condescending as she could have taken time out to explain exactly what the fault was. On friday I was told the ear receiver was distorting slightly, on Sunday I was told it doesn't work at all! I was also told the \hello peter does not pay our salaries.."when I mentioned I would complain about the customer service I am getting!<br> <br> I'm forced to accept the quote or I wont get my phone's screen fixed at all! Honestly shocking service!!! ***<br> """