cA
cheri A
1 reviews | Active since Feb 2011
05 Nov 2015, 14:19
Shocking customer service
I have spend 2 full mornings at Samsung, The Wedge trying to sort out a new S6 Edge. Since I purchased the phone I have had constant issues with it. I called Samsung just short of 2 weeks after my purchase of the phone and was told that I needed to repair the phone. This is ridiculous, the phone was brand new and it already needed repairs. I have been messed around by ALL the staff member's at Samsung. Their customer service is nothing short of revolting. Good Bye Samsung. I will never purchase another Samsung product. Samsung Head office your service isn't any better. <br> Regards<br> Ex Samsung Customer.
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
05 Nov 2015, 15:13Hello cheri613,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Samsung South Africa's reply05 Nov 2015, 15:13
Official
Hello cheri613,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
