Shocking Customer Service

Given a Samsung tablet as a gift in Dec.Brand new & in a special cover used in factories to avoid damage. In May, tablet switched on but the screen wouldn't switch on. Took it to the accredited repair centre, SSS CELLULAR. Explained & told them it was international purchase. They confirmed it was still under warranty & kept it to repair. 3 days later, we phoned SSS to be told it can't be repaired under warranty due to international purchase which they claimed we never disclosed & the tablet had been abused to try avoid them paying for repairs.<br> We then phoned Samsung call centre & spoke to Thabo. He wanted names from SSS because he couldn't understand why they wouldn't repair because it was covered by warranty. <br> Thabo conference called with us & SSS. Lauren (SSS) was adamant that no repairs will be done under warranty & she would email Samsung (Sean) & cc us & Thabo.Next day, no email sent. Left msg for Lauren, no reply. Next day, phoned again, Lauren sent email. She claims we NEVER disclosed to anyone that it was INTERNATIONAL but we have witness.<br> We have emailed Sean & Thabo. Call from Thabo today. He said they will not repair. Denied everything &Says not even manager will help us